Refund Policy
Thank you for dining with RootandStem. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 1234 5678.
Order Cancellation
If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. Orders can only be canceled before they have been dispatched for delivery. Once the order is in the process of delivery, we can no longer cancel the order.
Wrong or Incomplete Order
If you receive an order that is wrong or incomplete, please contact us within 24 hours of receiving the order to ensure a prompt resolution. We will work to correct the error with a replacement item or refund, depending on your preference and item availability.
Non-Refundable Items
Certain items are non-refundable. These include gift cards and food items that have been prepared and delivered to your chosen location. Please note that we cannot accept returns of perishable goods, custom-made products, or personal care goods.
Beverages
In case you've purchased a non-alcoholic drink such as a soft drink or lemonade and find it to be unsatisfactory, please contact us at +39 06 1234 5678 within hours of purchase for a possible exchange or refund.
This policy was last updated on January 1, 2023.
Our Return and Refund Policy was created as a courtesy to our customers. We reserve the right to refuse a refund if the returned food items do not meet our return policy requirements stated above.
For more information, please don't hesitate to contact us via our website, rootandstem.site, or our customer service line at +39 06 1234 5678.
RootandStem is a registered business located at Via Roma 15, Pizzeria Bella Napoli, Roma, 00184, Italy. We pride ourselves on ensuring that your experience with us is smooth and satisfying. Should there be any discrepancies with our service or products, we encourage you to reach out so we may rectify the situation promptly.